Privacy Policy for SMS Communications
Privacy Policy for SMS Communications
Admore Comfort is committed to protecting your privacy and ensuring transparency in how we handle your personal information, especially concerning our SMS (text message) communications. This section outlines our practices regarding the collection, use, and protection of information specifically related to our SMS services.
• Information Collected & Consent Mechanisms When you consent to receive SMS messages from Admore Comfort, we collect your phone number and the explicit consent to send you transactional and service-related notifications. These messages are primarily for scheduling notifications and individual communication, intentionally avoiding marketing campaigns. Examples include:
◦ Appointment Confirmations
◦ Appointment Reminders
◦ Technician On The Way (TOTW) Notifications
◦ Service Completion & Follow-up (Transactional)
◦ Individual Communication (Response to Inquiry/Update on Specific Job)
• Consent for SMS messaging is obtained through the following methods:
◦ Verbally during customer interactions (e.g., during phone calls when scheduling service or in-person at service appointments).
◦ Directly through customer requests for updates on their specific service jobs.
◦ Via the "Contact Us" form on our website, www.admorecomfort.net, where users explicitly consent by providing their phone number and submitting the form, acknowledging the SMS disclosure: "By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information".
• Use of Information Your phone number and consent are used solely for the purpose of sending you the SMS messages for which you have opted-in. We do not use this information for marketing or promotional campaigns via SMS. Our goal is to provide direct and timely updates regarding your HVAC services, enhancing your customer experience.
• Data Sharing and Third Parties: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. This means your phone number and consent for SMS messaging are strictly for Admore Comfort's use in providing you service-related communications and are never sold, rented, or shared with third parties for their marketing or promotional purposes. Consent cannot be passed on to third parties.
• Opt-out and Help: You can stop receiving SMS messages from Admore Comfort at any time by replying STOP to any message you receive. You can also reply HELP for more information.
• Message Frequency & Rates: The frequency of messages will vary depending on your scheduled services and ongoing interactions with Admore Comfort. Standard message and data rates may apply from your mobile carrier.